Opportunities

VISITOR SERVICES REPRESENTATIVE

Department:    Administration

Salary:     Starting at $10 per hour

Reporting Relationships: Reports directly to the Venue Sales and Events Manager

General Responsibilities: Is the front-line customer service representative for CCHC; may be the only person some visitors meet at CCHC, so must always present an outgoing, positive, hospitable manner. As needed, the Visitor Services Representative will provide administrative support and handle monetary transactions for the museum, library and shop. Appropriate business casual attire.

Specific Duties and Responsibilities:

• Greets all CCHC guests in a welcoming, professional and courteous manner at the front reception desk, both in person and on telephone;
• Reviews CCHC newsletter and website often in order to answer general questions about CCHC exhibits, programs, special events, directions, website, and neighborhood;
• Provides referrals and contact info for CCHC staff; able to manage phone system and forward calls;
• Updates visitor’s spreadsheet accordingly and records visitors on tally sheet;
• Sells CCHC memberships; collects admission fees for library and museum;
• Serves customers in Museum Shop; including use of register;
• Works with CCHC staff to maintain facility safety and security protocols.

Qualifications:

• Possess excellent customer service skills; to provide a superlative customer service experience to visitors;
• Friendly and welcoming, with clear communication skills;
• Genuinely enjoys people; team-oriented; able to work positively with a wide range of people, including coworkers, volunteers, student interns, visitors, rental clients and guests;
• Good organizational skills; ability to manage multiple tasks; be flexible.

Work Schedule: Monthly work hour total varies with individual’s availability, but averages 12 – 20 hours per month; regular Saturday work hours, and some evening and weekend work for events

Wages & Benefits: Starts at $10 per hour

Position includes no additional benefits

Please apply to cmeadows@mycchc.org by midnight December 16.

 This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

RENTAL PROGRAM ASSISTANT

Department:            Administrative

Salary:                         $14 per hour

Employee Group:        Part-time, Non-exempt

Reporting Relationships:

Reports to the Venue Sales and Event Manager

General Responsibilities:

On-site event management for the Venue Rental program during events that take place at CCHC;

Coordinates set-ups and breakdowns for CCHC rental events, public events, in-house events and education programs; manages monthly scheduling of Front Desk coverage for weekends and events.

Specific Duties and Responsibilities:

• Serve as the point person and customer service representative for CCHC during designated rentals and public programs, including enforcing security protocols;
• Assist renter with Audio / Visual (AV) and HVAC needs;
• Execute any renter and building needs, and related tasks during an event;
• Open and close the buildings (Venue and Museum) based on the renter, caterer and vendor agreements;
• Cover the front desk in lobby, as needed during events.

Qualifications:

• Excellent customer service skills and customer service experience. Friendly yet firm about rules, with clear communication skills;
• Ability to work with a wide range of people, such as coworkers, volunteers, student interns; visitors, and rental clients and guests;
• Team-oriented, reliable;
• Tech savvy about CCHC AV and HVAC systems, and security systems;
• Excellent problem-solving skills;
• Either pursuing or obtained college degree preferred.

Work Schedule:

Irregular, part-time hours based on rental and program events; averages about 10 hours / week; includes evening and weekend work for events

Wages & Benefits:

Part-time position includes no additional benefits

Hourly time sheet to be submitted to Venue Sales and Event Manager to approve.

Please apply to cmeadows@mycchc.org by midnight December 16.

This job description is intended as a summary of the primary responsibilities and qualifications for this position. It is not intended as inclusive of all duties an individual in this position might be asked to perform, or of all qualifications that may be required either now or in the future.     

MANAGER OF DEVELOPMENT

Manage the operations of the Development Department with focus on overseeing the Membership program. This is a full-time, salaried position, reporting to the Director of Development.

CCHC is responsible for three centuries of history through the preservation of documents, photographs, and newspapers in our research library and photo archives, our interactive 5,000 sq. ft. exhibit: Becoming Chester County. The History Center also provides year-round youth and adult education programs accessible to all community members. We are located in downtown West Chester, PA.

To apply for this position, please e-mail your cover letter and resume to Pachy Banks-Cabral, Director of Development, with the subject Manager of Development to pbanks@mycchc.org 

Job Description

The Manager of Development plays a key role in achieving the Chester County History Center’s fundraising goals by overseeing the Membership program, including overall strategic planning, management, growth, reporting, analysis, and communications.  The Manager of Development participates in development efforts including fund-raising campaigns, corporate giving, grant writing and management, and special event coordination.  This position works closely with members, donors, corporate partners, and volunteers.

Key Responsibilities

• Develop and implement plans for Membership acquisition, retention, and upgrades to meet or exceed annual Membership revenue budget and goals.
• Manage monthly Membership renewal mailings and communications.
• Work with multiple departments to create cultivation plans that include special programs, tours, and other events for members.
• Prepare analytical reports to measure the results of Membership campaigns, retention, and growth.
• Serve as the primary contact for all members.
• Work with the Director of Development to manage fundraising efforts, including individual and institutional giving.
• Manage gift processing and acknowledgment process.
• Maintain and build ongoing, positive relationships with donors, constituents, and
• Work with the Director of Development to set goals and develop strategies to expand funding sources and increase revenue.
• Manage individual and corporate memberships including processing and member communications.
• Ensure all commitments to donors and partners are fulfilled through on-going communication, follow-up, and
• Participate in developing, managing, executing, and analyzing fundraising events.  
• Independently lead projects from beginning to
• Collaborate in a small team setting with willingness to assume a variety of
• Perform other duties as assigned/required.

Qualifications

• 3 + years of professional-related experience in membership, development, fundraising management, or equivalent
• Passion for CCHC’s mission, history, historic preservation, and education
• Experience with Membership management
• Experience with gift solicitation
• Demonstrated ability to work independently, have initiative, and contribute to a cohesive team
• Highly organized and committed to quality of work
• Exceptional interpersonal and analytical skills
• Demonstrated ability to successfully manage multiple priorities and meet deadlines
• Results and detail oriented with a desire to attain new goals each year
• Proficient with fundraising databases, DonorPerfect preferred. Experience with Microsoft Office Suite with an emphasis in Excel
• Grant writing experience a plus
• Energetic, self-motivated, flexible, and with a good sense of humor

CCHC is an Equal Opportunity Employer and we are committed to diversity and equal opportunity in our recruitment and hiring. Qualified candidates of all backgrounds are welcome and encouraged to apply for this position.

Compensation

Salary range of $45,000 – $55,000 based upon experience. PTO and health benefits.